Contact Us

We are always happy to hear from our customers.

Whether you have questions about a product, need assistance with an order, would like to learn more about our shipping process, or simply wish to share feedback, our customer support team is here to help.

At Petsupplyworld, we are committed to providing friendly, professional, and timely assistance to ensure that your shopping experience remains smooth and enjoyable from start to finish.

Customer Support Information

Business Name:
Petsupplyworld

Business Address:
15 Spring Ln
Charlottetown, PE
Canada

Email:
support@Petsupplyworld.store

Phone:
(888) 288-2106

Customer Service Hours

Monday – Friday:
9:00 AM – 6:00 PM

Saturday:
10:00 AM – 4:00 PM

Sunday:
Closed

Response Time

Most customer inquiries receive a response within 24 to 48 business hours. During holidays, promotional periods, or high-volume seasons, response times may be slightly extended.

Order Assistance

If you are contacting us regarding an existing order, please include the following information when possible:

• Order Number

• Full Name

• Email Address Used During Checkout

• Brief Description of Your Inquiry

Providing these details allows our support team to assist you more efficiently.

Product Questions

Need help choosing the right product for your pet?

Our team is happy to provide additional information regarding product features, materials, dimensions, maintenance recommendations, and general usage guidance to help you make an informed decision.

Shipping Support

For questions regarding order processing, delivery updates, shipping times, or tracking information, please contact our support team and we will gladly assist you.

Returns and Refunds

If you require assistance with a return, exchange, or refund request, please contact us directly. Our team will guide you through the process and provide the necessary instructions based on our current policies.

Feedback and Suggestions

We continuously strive to improve our products and services. Your feedback helps us better understand the needs of pet owners and allows us to enhance the Petsupplyworld experience for our entire community.

We sincerely appreciate your trust and support.

Thank you for choosing Petsupplyworld.

We look forward to serving you and your beloved pets for many years to come.