Contact information

Contact Information

Last Updated: June 2026

At Petsupplyworld, we are committed to providing exceptional customer service and maintaining open communication with our customers. We understand that shopping online sometimes requires additional assistance, and our team is always available to help answer questions, resolve concerns, and provide support throughout your shopping experience.

Whether you need help before placing an order, during the shipping process, or after receiving your purchase, our customer support team is ready to assist.

Company Information

Business Name:
Petsupplyworld

Website:
Petsupplyworld.store

Business Address:
15 Spring Ln
Charlottetown, PE
Canada

Customer Support Email:
support@Petsupplyworld.store

Customer Support Phone:
(888) 288-2106

Customer Service Commitment

At Petsupplyworld, our goal is to make every customer interaction pleasant, professional, and efficient.

We strive to provide:

  • Prompt responses to inquiries

  • Clear communication

  • Helpful product information

  • Order assistance

  • Shipping support

  • Return and refund guidance

  • Post-purchase customer care

We understand that your pets are important members of your family, and we treat every customer inquiry with the same level of care and respect we would expect ourselves.

Customer Service Hours

Our support team is available during the following business hours:

Monday – Friday
9:00 AM – 6:00 PM

Saturday
10:00 AM – 4:00 PM

Sunday
Closed

Public holiday hours may vary.

Email Support

For the fastest assistance, we recommend contacting us by email.

Email:
support@Petsupplyworld.store

Customers may contact us regarding:

  • Product questions

  • Order updates

  • Shipping concerns

  • Return requests

  • Refund inquiries

  • Exchange requests

  • Billing issues

  • Website assistance

  • General feedback

Most emails receive a response within 24 to 48 business hours.

During periods of unusually high demand, response times may be slightly longer.

Phone Support

Phone:
(888) 288-2106

Our support representatives are available during normal business hours to assist with general inquiries and customer service needs.

Please have your order number available when contacting us regarding an existing purchase.

Order Support

If you are contacting us regarding an order, please include the following information whenever possible:

  • Full Name

  • Order Number

  • Email Address Used During Checkout

  • Description Of The Issue

  • Photos (if applicable)

Providing complete information helps us resolve your request more quickly.

Product Assistance

We are happy to answer questions regarding:

  • Product dimensions

  • Product materials

  • Product features

  • Feeding accessories

  • Pet bowl compatibility

  • Care instructions

  • Maintenance recommendations

Our team will do its best to provide accurate and useful information to help you make informed purchasing decisions.

Shipping Assistance

If you need assistance regarding shipment status, delivery updates, tracking information, or carrier-related questions, our support team can help guide you through the process.

Customers are encouraged to contact us if:

  • Tracking appears inactive

  • Delivery seems delayed

  • A package appears lost

  • Shipping information requires clarification

Return & Refund Assistance

For return and refund requests, customers should contact our support team before sending any product back.

Our representatives will provide instructions regarding:

  • Return authorization

  • Return eligibility

  • Inspection requirements

  • Refund processing

  • Exchange options

Following the provided instructions helps ensure efficient processing of your request.

Business Correspondence

Official business communications may be directed to our business address listed above.

For security and efficiency reasons, customer support requests should be submitted through our official email whenever possible.

Customer Feedback

We value feedback from our customers.

Your comments, suggestions, and experiences help us improve our products, services, and overall shopping experience.

We welcome:

  • Product reviews

  • Service feedback

  • Website suggestions

  • Feature requests

  • General recommendations

Every piece of feedback contributes to our continued growth and improvement.

Privacy And Security

Customer communications are handled in accordance with our Privacy Policy.

Information submitted through customer support channels may be used solely for:

  • Order assistance

  • Customer service

  • Issue resolution

  • Service improvement

  • Legal compliance

We take reasonable measures to protect customer information and maintain confidentiality.

Response Times

Estimated response times:

Email Support:
24–48 Business Hours

Order Issues:
1–3 Business Days

Return Requests:
1–5 Business Days

Refund Reviews:
3–10 Business Days

Complex Cases:
May Require Additional Review

These timeframes are estimates and may vary depending on inquiry volume and case complexity.

Commitment To Customer Satisfaction

At Petsupplyworld, we believe exceptional customer service is just as important as exceptional products.

Our mission is to provide a shopping experience that reflects our core values:

  • Simplicity

  • Reliability

  • Transparency

  • Quality

  • Care

We are proud to serve pet owners around the world and remain dedicated to helping create comfortable, happy environments for pets and their families.

Contact Us

Petsupplyworld

15 Spring Ln
Charlottetown, PE
Canada

Email:
support@Petsupplyworld.store

Phone:
(888) 288-2106

Thank you for choosing Petsupplyworld.

We appreciate your trust and look forward to serving you and your beloved pets for many years to come.