Terms of service

Terms of Service

Last Updated: June 2026

Welcome to Petsupplyworld.

These Terms of Service ("Terms") govern your access to and use of the Petsupplyworld website, products, services, content, and related offerings available through Petsupplyworld.store.

By accessing, browsing, or making a purchase from our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should discontinue use of our website immediately.

Throughout these Terms, the words "we," "us," "our," and "Petsupplyworld" refer to Petsupplyworld.store. The words "customer," "user," "you," and "your" refer to any individual or entity accessing or using our website.

Acceptance of Terms

By using our website, you represent that:

You are at least the age of majority in your jurisdiction.
You have the legal capacity to enter into binding agreements.
All information you provide is accurate and truthful.
You agree to comply with applicable laws and regulations.

If you are using the website on behalf of another individual or organization, you represent that you have authority to bind that party to these Terms.

Online Store Terms

You may not use our products or services for any unlawful purpose.

You agree not to:

Violate any local, provincial, state, national, or international law.
Infringe intellectual property rights.
Distribute malware, viruses, or harmful code.
Attempt unauthorized access to our systems.
Interfere with website functionality.
Engage in fraudulent activities.

Violation of these provisions may result in suspension or termination of access.

Product Information

We strive to ensure that all product descriptions, images, specifications, dimensions, pricing, and availability information are accurate.

However, we do not guarantee that all information displayed on the website is completely error-free, current, or exhaustive.

Product images are provided for illustration purposes and actual products may vary slightly due to:

Manufacturing updates
Material variations
Display settings
Lighting conditions
Photography differences

Such differences do not constitute defects.

Pricing

All prices displayed on our website are subject to change without notice.

We reserve the right to:

Modify prices
Correct pricing errors
Update product information
Discontinue products
Limit promotional offers

at any time without prior notice.

If an obvious pricing error occurs, we reserve the right to cancel affected orders.

Orders

When you place an order through Petsupplyworld, you agree that:

All information provided is accurate.
Payment information is valid.
You are authorized to use the payment method.

Receipt of an order confirmation does not guarantee acceptance of the order.

We reserve the right to:

Refuse orders
Cancel orders
Limit quantities purchased
Restrict purchases by region
Request additional verification

for any reason.

Order Cancellation

Customers may request order cancellation before fulfillment begins.

Once processing or shipment has started, cancellation may no longer be possible.

Approved cancellations will be refunded according to our Refund Policy.

Payment

We accept various payment methods offered through Shopify and authorized payment providers.

Payments are processed securely through third-party payment processors.

We do not store complete payment card information on our servers.

Customers are responsible for ensuring sufficient funds and valid payment information at checkout.

Shipping

Shipping services are governed by our Shipping Policy.

Estimated delivery dates are estimates only and are not guaranteed.

Delivery delays may occur due to:

Weather events
Customs inspections
Transportation disruptions
Carrier delays
Peak holiday seasons
Global logistics conditions

Petsupplyworld shall not be liable for delays beyond our reasonable control.

Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, customers acknowledge and agree to the procedures outlined in that policy.

Intellectual Property

All website content is owned by Petsupplyworld or its licensors.

This includes:

Logos
Branding
Product descriptions
Website design
Graphics
Images
Text
Layouts
Icons
Digital assets

No content may be copied, reproduced, modified, distributed, or exploited without prior written consent.

User Content

If you submit reviews, comments, suggestions, photographs, or other materials, you grant Petsupplyworld a worldwide, non-exclusive, royalty-free license to use, reproduce, publish, and display such content.

You represent that:

You own the submitted content.
You have permission to share it.
The content does not violate third-party rights.

We reserve the right to remove content at our discretion.

Third-Party Services

Our website may contain links to third-party websites or services.

We do not control and are not responsible for:

Third-party content
External websites
Privacy practices
Policies
Products or services offered by others

Use of third-party services occurs at your own risk.

Disclaimer of Warranties

Except as required by law, all products and services are provided on an "as is" and "as available" basis.

We make no guarantee that:

The website will always be available.
The website will be uninterrupted.
The website will be error-free.
All content will remain current.

To the fullest extent permitted by law, all implied warranties are disclaimed.

Limitation of Liability

To the maximum extent permitted by law, Petsupplyworld shall not be liable for:

Indirect damages
Incidental damages
Consequential damages
Lost profits
Lost revenue
Data loss
Business interruption

arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the applicable order.

Indemnification

You agree to indemnify and hold harmless Petsupplyworld, its owners, employees, affiliates, partners, contractors, and service providers from claims, losses, damages, expenses, or liabilities arising from:

Violation of these Terms
Misuse of products
Fraudulent activities
Violation of laws
Violation of third-party rights

Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in that policy.

Force Majeure

Petsupplyworld shall not be liable for delays or failures caused by events beyond reasonable control, including:

Natural disasters
Government actions
Labor disputes
Internet outages
Supply chain disruptions
Transportation interruptions
Public health emergencies

Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our policies and notices, constitute the entire agreement between you and Petsupplyworld regarding use of our website and services.