Return & Refund Policy

Last Updated: June 2026

Welcome to Petsupplyworld.

At Petsupplyworld, customer satisfaction and pet well-being are at the heart of everything we do. We understand that purchasing products online requires trust, and we are committed to providing a fair, transparent, and customer-friendly return and refund process.

This Return & Refund Policy explains your rights and responsibilities regarding purchases made through Petsupplyworld.store. By placing an order through our website, you agree to the terms outlined below.

Our 30-Day Satisfaction Guarantee

We proudly offer a 30-Day Return and Refund Policy on eligible products purchased through our website.

If you are not completely satisfied with your purchase for any reason, you may request a return within thirty (30) calendar days from the date your order is delivered.

Our goal is to ensure every customer enjoys a smooth shopping experience while maintaining reasonable protections against abuse, fraud, and misuse of our return system.

Eligibility for Returns

To qualify for a return, the following conditions must generally be met:

• The return request is submitted within 30 days of delivery.

• The product is in its original condition.

• The product has not been intentionally damaged.

• All original accessories, packaging, manuals, labels, and included components are returned when applicable.

• Proof of purchase can be provided.

We reserve the right to inspect returned items before issuing a refund.

Free Return Policy

Petsupplyworld offers free return service for eligible products returned within the approved return period.

Customers must first contact our support team before sending any item back.

Unauthorized returns may experience delays or be refused.

How to Initiate a Return

To request a return, please contact:

Email:
support@Petsupplyworld.store

Phone:
(888) 288-2106

Business Address:
15 Spring Ln
Charlottetown, PE
Canada

When contacting us, please include:

• Full Name

• Order Number

• Email Address Used During Purchase

• Reason For Return

• Photos Of Product (if applicable)

Our support team will review your request and provide return instructions.

Damaged Products

If your order arrives damaged, broken, defective, or unusable, please contact us within 7 days after delivery.

To help us process your claim quickly, please provide:

• Clear photos of the item

• Photos of the shipping package

• Photos of any visible damage

• Order information

After verification, we may provide:

• A replacement product

• A full refund

• A partial refund

• Store credit

depending on the circumstances.

Incorrect Items

If you receive an item different from what was ordered, please notify us immediately.

Once verified, we will arrange an appropriate solution which may include:

• Replacement shipment

• Refund

• Store credit

• Return authorization

at no additional cost to you.

Lost Packages

Packages confirmed as lost during transit may qualify for:

• Replacement shipment

• Refund

• Store credit

depending on carrier investigation results and delivery records.

Customers may be asked to cooperate during carrier investigations.

Non-Returnable Items

For hygiene, safety, legal, or logistical reasons, certain products may not qualify for return once opened or used.

Examples may include:

• Personalized products

• Custom-made products

• Gift cards

• Clearance items

• Final sale items

• Certain hygiene-sensitive pet products

when clearly indicated at purchase.

Change Of Mind Returns

We understand that preferences can change.

If you simply change your mind after receiving a product, you may still qualify for a return provided:

• The item remains unused.

• The product is in original condition.

• Original packaging is included.

• Return is requested within 30 days.

Return Inspection

Returned items are inspected upon arrival.

Refund approval depends upon confirmation that returned products meet eligibility requirements.

Products showing excessive wear, misuse, abuse, intentional damage, or missing components may receive reduced refunds or become ineligible for refund.

Refund Methods

Approved refunds will be issued to the original payment method whenever possible.

Depending on payment provider policies, refunds may appear within:

• 3–5 business days

• 5–10 business days

• Up to 14 business days

following approval.

Processing times may vary between financial institutions.

Partial Refunds

Partial refunds may be issued under circumstances including:

• Missing components

• Minor damage caused after delivery

• Opened products with reduced resale value

• Returns not in original condition

where permitted by applicable law.

Late Or Missing Refunds

If you have not received your refund:

1. Check your bank account.

2. Contact your credit card provider.

3. Contact your financial institution.

4. Contact our support team.

Refund processing times vary among payment providers.

Exchanges

We may offer exchanges for:

• Defective products

• Damaged items

• Incorrect items received

subject to product availability.

Fraud Prevention

Petsupplyworld reserves the right to deny returns, refunds, replacements, or exchanges where fraud, abuse, manipulation, suspicious purchasing behavior, or policy violations are reasonably suspected.

Consumer Rights

Nothing in this policy limits any consumer protection rights provided under applicable laws and regulations.

Where local consumer laws provide additional rights, those rights shall apply.

Policy Updates

We reserve the right to update, modify, or revise this Return & Refund Policy at any time.

Updates become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically.

Contact Information

Petsupplyworld

15 Spring Ln
Charlottetown, PE
Canada

Email:
support@Petsupplyworld.store

Phone:
(888) 288-2106

Thank you for shopping with Petsupplyworld.

We are honored to serve pet owners around the world and remain committed to providing a simple, comfortable, and trustworthy shopping experience for you and your beloved companions.